FAQ's

Disclaimer:  No products listed on this website are intended to diagnose, prevent, cure or treat any skin conditions.  Be sure to check the image labels for any known allergens.  If you should have any questions on any ingredient, please ask us.

 

As with any handmade soap, keep bar dry in between uses to extend its life!

 

How are our soaps made?  All soaps are made using the traditional cold process method, which is a combination of mixing oils (we use only plant oils) and a sodium hydroxide solution (lye + water).  Soap can not be made without lye.  When mixed, a exothermic reaction occurs called saponification.  No lye remains in the soap after saponification.  What is left is a salt of a fatty acid, which we call soap!

Do you have industry certifications?  Yes, we are a part of PeTA's "Beauty Without Bunnies" Program and the more stringent Leaping Bunny Organization (a part of Cruelty Free International) guidelines: no animal fats (lard, tallow, etc.), no animal ingredients (goat milk, beeswax, silk, etc.) and no animal testing.  These guidelines also means that our suppliers also must adhere to these strict rules. See our current listing here!  We are truly 100% Vegan and Cruelty-Free! 

Ingredient Panel Questions?  The ingredient labels are not required for soap.  We list them because we are proud of them!  We follow GMP guidelines (Good Manufacturing Practices), listing from the highest to lowest percentages, maintaining clean facilities, keeping copious records, etc.  We know you have choices when buying, so we want you to know exactly what you're getting.   

Shipping Questions?  We only ship to U.S. addresses at the current time, via USPS First Class & Priority mail only.  Once an order is received, allow 1-2 business days for fulfillment, excluding weekend and holidays. You will be notified via email when the order has shipped which will include tracking information.  Items can be tracked at https://www.usps.com/shipping/trackandconfirm.htm.  Allow 3-5 days for shipping.  Please keep in mind that during the holidays, this time may vary.    The USPS can not ship to P.O. Boxes.  

What is the Return Policy?  As with most personal items, no exchanges or refunds are accepted.  If there was an error made with your order, contact us as soon as possible.

Do you accept custom orders?  Yes, we accept custom order requests.  Note that due to the nature of production, we require 6-8 weeks lead time. 

Do you wholesale soaps?  Yes, we accept wholesale orders accepted using discretion, based on current inventory.  No private labeling allowed.

Can I pick up items at your Middletown, CT location to avoid shipping costs?  Yes, absolutely!  Just contact us via email or contact form PRIOR to ordering.  We will make every effort to avoid shipping charges for you!

Privacy Policy?  We collect information about you when you provide it to us by contacting us, placing an order on our website or signing up for our newsletter.  This information is used to contact you, process orders, improve our business or website, to advertise goods and services or analyze use of our website.  We do not disclose or sell any information to third parties. Your information is stored on secure servers, using encrypted transfers of data to or from our servers using Secure Sockets Layer (SSL) technology, encrypting payments you make on our website.  In order to process your payment we use a third party payment processor (Shopify Payments) and a fraud gateway to ensure that your order is not fraudulent (Signify Inc.).  Your payment will be processed by Shopify Payments.  Shopify Payments collects, uses and processes your information, including payment information, in accordance with their privacy policies. You can access  their privacy policy via the following link(s): Shopify Payments: https://pay.shopify.com/tos-privacy-policy and Signify: https://www.signifyd.com/privacy/.  You can opt-out from receiving marketing communications in relation to our goods and which are similar to those which you purchase from us, by ticking a box to opt out or clicking ‘unsubscribe’ in any email from us.

 Other questions?  If you should have any other questions, please contact us.  We are happy to help!