As with any handmade soap, keep bar dry in between uses to extend its life! Use a draining soap dish, like the ones we sell.
Disclaimer: No products listed on this website are intended to diagnose, prevent, cure or treat any skin conditions. Be sure to check the image labels for any known allergens. If you should have any questions on any ingredient, please ask us!
How are our soaps made? All soaps are made using the traditional cold process method, which is a combination of mixing oils (we use only plant oils) and a sodium hydroxide solution (lye + water). Soap can not be made without lye. When mixed, a exothermic reaction occurs called saponification. No lye remains in the soap after saponification. What is left is a salt of a fatty acid, which we call soap! Visit our blog on this topic for more detailed information on how soap is made!
Do you have industry certifications? Yes, we are a part of PeTA's "Beauty Without Bunnies" Program and the more stringent Leaping Bunny Organization (a part of Cruelty Free International). The Guidelines: no animal fats (lard, tallow, etc.), no animal ingredients (goat milk, beeswax, honey, silk, etc.) and no animal testing! These guidelines also means that our suppliers also must sign Declarations to ensure adherence to these rules. See our current listing with them here! We are truly 100% Vegan and Cruelty-Free! We are also a member of the Handcrafted Soap & Cosmetic Guild, showing our dedication and love for the industry. Click here to see our Member Directory.
First and foremost, all of our products (and ingredients) are Vegan, Cruelty Free and are never tested on animals. We think of animals as pets, companions and family. Our soaps are made with USDA or QAI Certified Organic ingredients, sourced sustainably from all over the globe. We never use synthetic detergents, parabens or sulfates, some of which contain arsenic, formaldehyde or have been linked to certain types of cancers! We advocate to stop animal testing in the USA and globally. California is the first state in the U.S. to ban products for sale that have been tested on animals. This is only the beginning and the fight won't stop until all unnecessary "required" testing can be banished too! Our packaging is 100% recyclable and biodegradable. For the soaps with palm oil, we only use organic sustainable as deemed by the RSPO and Rainforest Alliance.
Ingredient Panel Questions? The ingredient labels are not required for soap. We list them because we are proud of them! We follow GMP guidelines (Good Manufacturing Practices), listing from the highest to lowest percentages, maintaining clean facilities, keeping copious records, etc. We know you have choices when buying personal care products, so we want you to know exactly what you're getting.
Shipping Questions? We only ship to U.S. addresses at the current time, via USPS First Class & Priority mail only. Once an order is received, allow 1-2 business days for fulfillment, excluding weekend and holidays. You will be notified via email when the order has shipped which will include tracking information. Items can be tracked at https://www.usps.com/tracking. Allow 3-5 days for shipping. Please keep in mind that during the holidays, this time may vary. The USPS can not ship to P.O. Boxes.
What is the Return Policy? As with most personal items, no exchanges or refunds are accepted. If there was an error made with your order, contact us as soon as possible.
Do you accept custom orders? Yes, we accept custom order requests. Note that due to the nature of production, we require 6-8 weeks lead time.
Do you wholesale soaps? No, not at this time.
Other questions? If you should have any other questions, please contact us. Go to our Contact page. We are happy to help!