FAQ's

Disclaimer:  No products listed on this website are intended to diagnose, prevent, cure or treat any skin conditions.  Be sure to check the image labels for any known allergens.  If you should have any questions on any ingredient, please ask us.

 

As with any handmade soap, keep bar dry in between uses to extend its life!

 

How are our soaps made?  All soaps are made using the traditional cold process method, which is a combination of mixing oils (we use only plant oils) and a sodium hydroxide solution (lye + water).  Soap can not be made without lye.  When mixed, a exothermic reaction occurs called saponification.  No lye remains in the soap after saponification.  What is left is a salt of a fatty acid, which we call soap!

Do you have industry certifications?  Yes, we are a part of PeTA's "Beauty Without Bunnies" Program and the more stringent Leaping Bunny Organization (a part of Cruelty Free International) guidelines: no animal fats (lard, tallow, etc.), no animal ingredients (goat milk, beeswax, silk, etc.) and no animal testing.  These guidelines also means that our suppliers also must adhere to these strict rules. See our current listing here!  We are truly 100% Vegan and Cruelty-Free! 

Ingredient Panel Questions?  The ingredient labels are not required for soap.  We list them because we are proud of them!  We follow GMP guidelines (Good Manufacturing Practices), listing from the highest to lowest percentages, maintaining clean facilities, keeping copious records, etc.  We know you have choices when buying, so we want you to know exactly what you're getting.   

Shipping Questions?  We only ship to U.S. addresses at the current time, via USPS First Class & Priority mail.  The USPS can not ship to P.O. Boxes.

What is the Return Policy?  As with most personal items, no exchanges or refunds are accepted.  If there was an error made with your order, contact us as soon as possible.

Do you accept custom orders?  Yes, we accept custom order requests.  Note that due to the nature of production, we require 6-8 weeks lead time. 

Do you wholesale soaps?  Yes, we accept wholesale orders accepted using discretion, based on current inventory.  No private labeling allowed.

Can I pick up items at your Middletown, CT location to avoid shipping costs?  Yes, absolutely!  Just contact us via email or contact form PRIOR to ordering.  We will make every effort to avoid shipping charges for you!

Other questions?  If you should have any other questions, please contact us.  We are happy to help!